Service Level Agreement

1. Service Availability

EternaVaultX operates on a best-effort basis without specific uptime guarantees. We strive to maintain high availability and reliability.

2. Maintenance and Downtime

• Scheduled maintenance will be announced in advance.
• Emergency maintenance may occur without prior notice.

3. Support Commitment

• Support is provided through email and ticketing systems.
• Response times vary based on issue severity but typically range from 24-48 hours.

4. Limitation of Liability

• We are not liable for losses due to service downtime.
• Users should maintain their own backups of critical data.

5. Changes to This SLA

We may update this SLA at any time. Continued use of our services signifies acceptance of any updates.

6. Contact Information

For SLA-related concerns, contact support@eternavaultx.com.