Privacy Policy

1. Introduction

EternaVaultX ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

Personal Data

We may collect personally identifiable information, such as:

• Name and email address
• Account credentials and authentication information
• Payment information (processed securely through third-party providers)
• Communication preferences

Usage Data

We automatically collect certain information when you use our Service:

• IP address and device information
• Browser type and version
• Login history and usage patterns
• File upload and retrieval activities

File Data

• Files you upload to our time-locked storage system
• File metadata (size, type, encryption details)
• Time-lock configurations and delivery schedules

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Send you technical notices and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our Service
• Legal Requirements: When required by law, regulation, or court order
• Business Transfers: In connection with any merger, sale, or transfer of company assets
• Consent: With your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• End-to-end encryption for all stored files
• Secure data transmission using industry-standard protocols
• Regular security audits and monitoring
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures

6. Data Retention

• Personal account information is retained while your account is active
• Time-locked files are delivered to owners upon expiration and then securely deleted from our servers
• Inactive accounts with no active plans or scheduled files are deleted after 6 months
• Legal compliance may require longer retention periods for certain data
• You may request deletion of your personal data at any time, subject to legal obligations

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing in certain circumstances

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Providing notice through our Service

Changes become effective immediately upon posting unless otherwise specified.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: support@eternavaultx.com
• Website: eternavaultx.com