Return & Refund Policy

1. Eligibility for Refunds

We offer refunds under the following circumstances:

• If the service is not delivered as promised due to an error on our end
• If a technical issue caused by our platform prevents you from accessing the features you paid for, and the issue cannot be resolved within a reasonable timeframe
• If you cancel your subscription within the refund period outlined below
• If you were charged incorrectly due to billing errors

2. Refund Period

Refund requests must be made within 7 days of the payment date. Requests made after this period will not be eligible for a refund.

3. Non-Refundable Cases

Refunds will not be granted under the following conditions:

• If you change your mind after purchasing a subscription or service
• If you fail to use the service during the subscription period
• If the issue is caused by third-party software or tools not affiliated with our platform
• For service downtime or user-requested cancellations beyond the refund period

4. Refund Process

To request a refund, please follow these steps:

1. Contact our support team at support@eternavaultx.com
2. Provide your payment receipt, order ID, and a detailed explanation of the issue
3. Our team will review your request and respond within 3-5 business days
4. If your request is approved, the refund will be processed to your original payment method within 7-10 business days

5. Changes to This Policy

We may update this policy at any time. Continued use of our services indicates acceptance of these terms.

6. Contact Information

If you have any questions about this Refund Policy or require assistance, please reach out to us at support@eternavaultx.com.